Formaz Parts Plus

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Formaz Parts Plus Terms and Conditions

CONTENTS

TERMS AND CONDITIONS

  1. GENERAL CONDITIONS
    1. Parts Plus offers a full parts & labour warranty on used mechanical parts for a period of 6 months /
      25,000km from the purchase date, unless stated otherwise on front of invoice.
    2. All panels sold rust free carry a lifetime rust out warranty.
    3. Parts Plus will supply free of charge all components required to rectify any authorised claims, and
      reserves the right to supply used components in certain circumstances.
    4. All claims must be made to the Parts Plus outlet where the goods were purchased accompanied with this
      official receipt. All repairs effected without Parts Plus’ written consent will be the responsibility of
      the customer.
    5. Warranty void if parts are dismantled or tampered with. Items returned under warranty must be complete,
      as sold.
    6. Goods not required must be returned within 30 days (at purchaser’s expense) for a full refund to be
      made. Returns made after 30 days may be returned at the Company’s discretion.
    7. Incorrect or faulty goods returned will be at Parts Plus’s expense (Parts Plus reserves the right to use
      the freight company of their choice).
    8. Parts Plus cannot accept returns on specially ordered parts or cut body sections.
    9. Parts Plus will not be responsible for any consequential loss or damage, loss of income, or
      demurrage/downtime because of the failure of the part sold.
  2. MAJOR MECHANICAL ITEMS – ENGINES, GEARBOXES, DIFFERENTIALS
    1. All oil seals and timing belts must be replaced before installation.
    2. Labour costs will not be met unless prior arrangements have been made with Parts Plus.
    3. Engines are sold as long bare. Accessories and manifolds, if fitted, are not guaranteed to be correct
      for your model: closely examine them before installation and swap parts from your original engine where
      necessary.
    4. Parts Plus will not recognise any warranty claim where any failure or defect is caused by:
      1. Insufficient or incorrect oil and/or lubricants
      2. Overheating and/or heat tab missing
      3. Misuse, overloading, accidents or negligence
      4. Failure to carry out proper maintenance
      5. Unauthorised repairs, alterations or dismantling
      6. Improper application or installation

      Note: In the event of any preliminary signs of malfunction it is the customer’s responsibility to cease operation and to report the problem to the warranty officer at the outlet of purchase. Failure to comply with this condition may result in more serious consequential damage and void any warranty entitlement.

    5. In the event of any claim being declined, the Company reserves the right to recover out-of-pocket
      expenses incurred in transporting, dismantling and inspection, such as costs to be reimbursed by the
      customer prior to redelivery of the unit.
    6. In the event of any dispute, a mutually acceptable third party opinion is to be obtained to adjudicate
      on claims.
    7. Parts Plus cannot be held responsible for any implied or verbal representations.
  3. MAKING A CLAIM FOR MAJOR MECHANICAL ITEMS

    Repair authorisation number (R.A.) must be obtained from the Parts Plus outlet from which goods were purchased prior to commencement of any repairs. No claim will be recognised without an R.A. number. Contact your sales representative for an R.A. request sheet to be sent to you.This warranty is given in addition to and notwithstanding any rights the customer may have under State or Commonwealth Law.

  4. In case of payment default, recovery and collection costs will be added to this invoice.

RETURN POLICY

We value your business and strive to provide high-quality products that meet your needs. In the event that you need to return a product, please review the following return policy:

  • We will accept returns of products within 30 days of purchase, provided that they are returned with all components complete, undamaged, and in resalable condition, along with proof of purchase.
  • If you receive a product different from what was described in the product listing, please contact us as soon as possible so we can resolve the issue.
  • If a car part is faulty or damaged upon arrival, please contact us so that we can assess the issue and offer a refund if appropriate.
  • Please note that we cannot accept returns of products that have been modified or customized in any way.
  • If the item is new and has not been fitted, it can be returned. If the item is new and had been fitted, it can only be exchanged if the item is faulty.
  • If you have fitted a new part, it cannot be returned for a refund. This is because we cannot sell a fitted part as a new item to another customer.

If you have any questions about our return policy or need to initiate a return, please don’t hesitate to contact us. We are here to help and we want you to be completely satisfied with your purchase.

SHIPPING POLICY

Thank you for considering shopping with us. Below is a summary of our shipping policies:

  • We offer same business day shipping for orders placed before 11 am in the Sydney Metro area.
  • For standard deliveries within Australia, we provide 1-2 working days for deliveries.
  • Shipping is available Australia-wide.
  • We make every effort to process and ship orders as quickly as possible, but please note that there may be circumstances that cause delays. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
  • We encourage you to review your shipping address carefully before placing your order to ensure that it is accurate and complete. We are not responsible for lost or misdirected shipments due to incorrect or incomplete shipping information provided by the customer.

PRIVACY POLICY

  1. INFORMATION COLLECTION AND USE

    FORMAZ PARTS PLUS is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. FORMAZ PARTS PLUS collects information from our users at several different points on our website.

    Cookies: A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site.

  2. CUSTOMER DETAILS

    All customer details collected on this site are for the sole intended purposes of FORMAZ PARTS PLUS to process orders and to provide a service to our customers in relation to the finding and purchase of auto parts. FORMAZ PARTS PLUS does not distribute information to any third party.

  3. SECURITY

    This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

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